Terms and Conditions of Sale – Fair Fashion S.R.L.

These general conditions govern purchases made through the website www.natural-line.com, owned by Fair Fashion S.R.L., headquartered at Via Stalingrado 71/5B, 40128 Bologna, Italy – VAT No. IT03553080379.

1. Acceptance of the General Terms and Conditions

By placing an order on this website, the customer declares to have read, understood, and fully accepted these Terms and Conditions of Sale. Fair Fashion S.R.L. reserves the right to modify these terms at any time; changes become effective upon publication on the website.

2. Ordering Process

Orders can only be placed online. When submitting the order, the customer guarantees that all provided information is truthful and complete. Once the order is placed, the customer will receive a confirmation email with a detailed summary of the products purchased.

Fair Fashion reserves the right to cancel orders deemed irregular, incomplete, or suspicious.

3. Product Description and Availability

Products are described as accurately as possible in their respective product pages. As many items are handcrafted using natural hair, slight variations in tone, density, or texture may occur and are not to be considered defects.

If a purchased item is unavailable, the customer will be contacted and may choose between a refund or waiting for restocking.

4. Prices and Payment

All prices are shown in Euros (€) and include VAT if you are located in EU. Shipping costs are calculated at checkout. Accepted payment methods include:

• Credit/debit card (Visa, Mastercard, American Express)
• PayPal
• Bank transfer (orders processed only after payment confirmation)

5. Shipping and Delivery

Fair Fashion ships both within Italy and internationally. Estimated delivery times:

• Italy: 1–2 business days
• Europe: 2–5 business days
• Worldwide: 2–7 business days

Once the order has been shipped, the customer will receive a tracking number via email. Fair Fashion is not responsible for delays caused by couriers or force majeure events. 
Shipping additional details here

6. Right of Withdrawal (Returns)

Customers have the right to withdraw from the purchase within 14 days of receiving the goods by sending a written request to info@fairfashion.it, including the order number and customer details.

Return conditions (mandatory):

• The lace front must not be cut or altered
• All original tags must be attached and intact
• The product must be unused, unwashed, in perfect and resalable condition
• Returned in its original packaging and Fair Fashion box

⚠️ Customized, styled, cut, or altered items are non-returnable. Return shipping costs are the responsibility of the customer.

Extra-EU Returns & Custom Duties Policy

A. Custom Duties, Import Taxes, and Risks (Extra-EU Returns)

For all returns originating from outside the European Union (e.g., United States, Brasil, Canada, Switzerland):

• Duties and Customs Charges: All import duties, taxes, customs clearance fees, and administrative handling charges associated with returning the item to Italy are entirely the responsibility of the customer.

• Customs Delays and Clearance Risks: If a return shipment is held, rejected, abandoned, or destroyed by customs authorities due to missing documentation, unauthorized postal carriers, or failure to comply with import regulations, no refund will be issued. Refunds are processed strictly after the item physically arrives at our facility in Bologna, Italy, and successfully passes our quality control inspection.

B. Mandatory Authorized Return Process for Extra-EU Customers

To ensure smooth customs clearance and avoid biological or sanitary holds on human hair products (such as USMAF inspections in Italy), customers outside the EU must NOT ship returns independently using national postal services (e.g., USPS).

All Extra-EU returns must follow our managed courier process:

1. Return Request: The customer must send a written return request to info@fairfashion.it within 14 days of receiving the package, including the order number and reason for return.

2. Managed Return Label & Documentation: Upon authorization, Fair Fashion will generate an official return shipping label via our express carrier (e.g., DHL / FedEx) along with the required Return for Credit / Re-importation customs documentation.

3. Customs Clearance Management: The express carrier will process the shipment using the original export declaration codes, certifying the item as a re-importation of Italian goods and preventing unwarranted customs or sanitary blocks.

4. Deduction of Return Costs: The total cost of the prepaid return shipping label, along with any applicable customs clearance fees, will be automatically deducted from the customer's final refund amount.

Returns additional details - IMPORTANT

7. Return Procedure and Refunds

Once return authorization has been granted, the customer must return the product to the specified address. After inspection and quality control, the refund will be processed within 14 business days using the original payment method.

Refund additional details

8. Exchanges

To request a product exchange (e.g., different length or color), the customer must return the original item following the return procedure and place a new order with the desired item. Direct exchanges are not available.

Exchanges additional details

9. Legal Warranty of Conformity

All products are covered by a 24-month legal warranty for conformity defects. Issues must be reported within 2 months of discovery, with description and images. The warranty does not cover damage due to improper use, modifications, or lack of proper maintenance. (see also paragraph 12)

Wear and Tear – Warranty Limitations

Wigs, like any garment or accessory that comes into direct contact with the skin, are subject to natural wear and tear over time. With regular use, it is normal to notice aesthetic or structural changes caused by factors such as:
– gradual hair loss or reduced volume,
– dulling of the fiber,
– tangling or matting,
– changes in texture or softness,
– weakening of the internal cap,
– alterations caused by perspiration, frequent washing, or the use of unsuitable cosmetic products.

These changes are considered normal signs of use and are not covered under the legal warranty, which only protects against non-conformities or manufacturing defects present at the time of delivery (e.g., faulty stitching, damaged cap, or hair density inconsistent with the product description).

To ensure the product’s longevity, we recommend following the care and maintenance instructions provided with your purchase.

10. Tax Deductibility for Medical Devices (Italy only)

Some products classified as CE medical devices may qualify for tax deductions under Italian tax law. To claim the 19% IRPEF deduction:

• The product must be certified as a medical device
• A tax invoice must be requested during the order and include the customer’s tax code
• The product must be for personal use or for a tax-dependent relative

11. Intellectual Property

All content on www.natural-line.com (including images, text, logos, graphics, designs, and videos) is the exclusive property of Fair Fashion S.R.L. and protected by Italian and international copyright and trademark laws.

It is strictly prohibited to:

• Reproduce or use images without prior authorization
• Use the Fair Fashion brand or logo for commercial or promotional purposes
• Distribute or publish content from the site without written permission

12. Use, Care & Customer Responsibility

Fair Fashion is not liable for injuries, damage, or skin reactions resulting from improper or incorrect use of its products.

Even the highest-quality materials may occasionally cause irritation in sensitive individuals. If symptoms occur, discontinue use and consult a physician.

Product durability and natural changes

Natural hair may lighten, dry out, or shed over time. A hair system typically maintains its features for 2 to 6 months, depending on base thickness, usage frequency, and care.

Proper care and use

• Use only products for treated or colored hair (e.g. sulfate-free shampoo, heat protectants)
• Do not apply unauthorized dyes, bleaches, or chemicals
• Store in a cool, dry place away from sunlight
• Avoid use during sleep, swimming, sports, or while wearing a helmet
• Using styling tools may shorten the product’s lifespan

Handling and wear

• Friction with clothing (collars, scarves, hats) can cause dryness or frizz
• Excessive tension or tight fixation may damage the base or loosen hair
• Unapproved adhesives or removers may permanently alter the system

Exclusion of liability and warranty

Fair Fashion is not responsible for any damage caused by:

• Frequent or aggressive washing
• Improper storage
• Use of unsuitable adhesives or solvents
• Incorrect maintenance methods

Such actions void the product warranty.

13. Privacy

Customer data is processed in accordance with the EU GDPR (Reg. EU 2016/679). For more details, please see our Privacy Policy.

14. Governing Law and Jurisdiction

This contract is governed by Italian law. Any disputes will fall under the exclusive jurisdiction of the Court of Bologna, Italy.

15. Contact Information

Fair Fashion S.R.L.
📍 Via Stalingrado 71/5B, 40128 Bologna (BO) – Italy
📧 Email: info@fairfashion.it
📞 Phone: +39 051 327184
🕘 Customer Service Hours: Monday – Friday, 9:00 AM – 1:00 PM / 2:00 PM – 6:00 PM